User Guide

188 Kaspersky Administration Kit
5. Send the following data to the Technical support service (pack them
in one archive before sending):
• All Configuration files of your mail agent (MTA)’
• Mail system log file;
• Anti-virus log file;
• License key.
6. Make sure to specify in your mail if you have any of the following on
your system:
• SCSI controller;
• A very old or very new brand of processor, or more than one
processor;
• Less than 64 MB or more than 2 GB of RAM.
7. Specify the approximate amount of daily traffic and if you have load
peaks.
Question:
I use a proxy server and the updater does not work on my
computer. What should I do?
The following problems may cause inability to retrieve updates while
working through a proxy server:
• Incorrect network settings.
There are two options for entering network settings when set-
ting up the updating service: you may use MS Internet Explorer
settings or custom settings. The updating service sometimes in-
correctly uses MS Internet Explorer settings. This may occur in
the following cases:
• Internet connection is not set up on a computer;
• MS Internet Explorer settings are unavailable if none of the us-
ers has logged in;
• proxy server requires authorization.
In all these cases, you should specify your network parameters
directly in the settings of the update service.
• Proxy server being used belongs to a type unsupported by the
updating service of Kaspersky Anti-Virus.
The updating service does not work through Kerio WinRoute,
since WinRoute does not completely support HTTP 1.0 proto-