User Guide

Appendix A 187
faster than the previous one. That is achieved through the use of new,
exclusive technologies, such as iChecker™, developed at Kaspersky Lab.
Using this technology, a file is checked for viruses only once during the
initial scanning. During subsequent scans the file is not checked provided
that it remains unchanged. Thus anti-virus performance increases
drastically after the first file scan.
Question
: Why do I need the key file? Will my copy of the anti-virus
application work without it?
No, Kaspersky Anti-Virus does not work without a license key.
If you are still deciding whether or not to purchase Kaspersky Anti-Virus,
we can provide you with a temporary key file (trial key), which will only
work either for two weeks or for a month. When this period expires, the
key will be blocked.
Question
: My anti-virus application does not work.
What should I do?
First, check if a solution for your problem is provided in this
documentation, especially in this section or on our website.
In addition, we recommend that you apply for support to the distributor
from whom you purchased Kaspersky Anti-Virus or write to our
Technical support service ([e-mail]
) or at the address
contained in the license key information.
To make sure your request is answered as soon as possible, follow
these suggestions:
1. In the message header, specify your server’s operating system, the
name of the component you are experiencing problems with, and
briefly describe the problem. For example:
MS Windows 2000, Kaspersky Anti-Virus 5.0 for Windows
Workstations, anti-virus database updates do not work
.
2. Compose your messages in plain text format.
3. At the beginning of the message, specify the exact versions of the
operating system and Kaspersky Anti-Virus distribution package and
provide the name of your license key file.
4. Clearly describe the problem in brief. Keep in mind that, when
reading your mail, the support service officers do not yet know about
your problem. They can only help after fully understanding and
reproducing it.