User Guide

78 Kaspersky Anti-Virus® for Sendmail with Milter API
The information you want to send to Technical Support is compressed and can
be encrypted using an open part of the PGP key included into the application
distribution kit. You can encrypt files to be sent using any third-party pgp or gpg
utility (not supplied with the application).
Use the following command line options:
–h – display all command line options for the troubleshooter.sh script;
–report – enable non-interactive operation mode (the default mode is
interactive). If there are any problems requiring assistance from the
user, the application will use default values to generate the report.
–check – automatically check application operation, configuration, and
related issues that may cause problems with Anti-Virus functionality;
–to email – send requests about encountered problems to another address
other than Kaspersky Lab Teсhnical Support;
–from addr – specify the message sender’s address different from the
default one. By default, the application uses <username>@<hostname>
address;
–key id – determine the PGP/GnuPG key for encrypting the archive with
information to be sent to the Technical Support. If you set a filename
with this option, the application will use the first key contained in this file
to encrypt the message.
7.19. Application control via SNMP
Beginning with version 5.6, the application offers read-only access to the
following information via the SNMP protocol:
• product configuration – parameters from all sections of the application‘s
configuration files, including group configuration files;
• operational statistics – comprehensive statistics about the application’s
operation.
In order to access application statistics via SNMP, the application must
be configured to collect these statistics (see section 7.13 on page 73).
The application supports the SNMP protocol, v1, v2, and v3.
The information that can be accessed over SNMP is determined by the
SNMPServices parameter, located in the [kavmilter.snmp] section of the
kavmilter.conf configuration file. This parameter can take the following values:
сonfig – application configuration information;