User Guide

Frequently asked questions 81
• E-mail address that the specialists of our Technical Support
service can use to contact you.
In the next window of the web form enter your contact information, type
the code of protection against automatic registration and click the Submit
button. Experts at the Technical Support service will carefully examine
your problem and help you as soon as possible.
Question: How can I make sure that Kaspersky Anti-Spam actually
filters spam messages?
In order to check filtering, you can use the GTUBE (Generic Test for
Unsolicited Bulk Email) special template. The test of spam filtration using
GTUBE is similar to the validation of anti-virus functionality using EICAR
test virus.
Create a mail message containing the following string (without spaces or
hyphenation):
XJS*C4JDBQADN1.NSBN3*2IDNEN*GTUBE-STANDARD-ANTI-UBE-
TEST-EMAIL*C.34X
and send it to an address protected by Kaspersky Anti-Spam. As a result
of spam recognition, the message will be assigned the SPAM status and
the product will apply to it the action defined in the policy assigned to the
recipient's group.
Question
: When the load on server is high, Kaspersky Anti-Spam does
not filter spam. Processed messages include the following header:
X-SpamTest-Info: Not processed
One of the most likely causes of this problem is the fact that during
intensive processing of large traffic volume the filtering processes of the
application fail to connect to the licensing module (kas-license) within a
specified timeout period to verify request compliance with license
conditions.
To eliminate the problem, you are advised to increase the values of
timeouts for connection and data exchange with the kas-license module
defined by the FilterLicenseConnectTimeout and
FilterLicenseDataTimeout parameters respectively. If the described
actions have not resolved your problem, please contact the Technical
Support service of Kaspersky Lab (see above).