System information

8 Kaspersky Internet Security 2009
Note
If you are not yet a registered user of Kaspersky Lab's applications, you can
fill out a registration form at
(https://support.kaspersky.com/en/PersonalCabinet/Registration/Form/).
During registration you will have to supply the activation code or key file
name.
The Technical Support service will respond to your request in your Personal
Cabinet at https://support.kaspersky.com/en/PersonalCabinet, and to the e-
mail address you specified in your request.
In the request web form, describe the problem you encountered in as much
detail as possible. Specify the following information in the mandatory fields:
 Prompt type. Questions most frequently asked by users are
grouped into special topics, for example “Product
installation/removal problem” or “Virus scan/removal problem”. If
there is no appropriate topic for your question, select the topic
“General Question”.
 Application name and version number.
 Prompt text. Describe the problem you have encountered in as
much detail as possible.
 Client number and password. Enter the client number and
password which you received during registration at the Technical
Support service website.
 E-mail address. The Technical Support service will send their
answer to this e-mail address.
Technical support by phone
If you have a problem which requires urgent help, you can call your nearest
Technical Support office. You will need to supply identifying information
(http://support.kaspersky.com/support/details) when you apply to Russian
(http://support.kaspersky.com/support/support_local) or international
(http://support.kaspersky.com/support/international) Technical Support. This
will help our specialists to process your request as soon as possible.