User guide

K A S P E R S K Y A N T I - V I R U S 2 0 1 0
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Describe the problem you have encountered in the request web form providing as much detail as possible. Specify
the following in the mandatory fields:
Request type. Select the subject that corresponds to the problem the most strictly, for example: Problem with
product installation/uninstallation, or Problem with searching/eliminating viruses. If you have not found an
appropriate topic, select "General Question".
Application name and version number.
Request text. Describe the problem you have encountered providing as much details as possible.
Customer ID and password. Enter the client number and the password you have received during the
registration at the Technical Support service website.
Email address. The Technical Support service will send an answer to your question to this email address.
Technical support by phone
If you have an urgent problem you can call your local Technical Support service. Before calling Russian-speaking
(http://support.kaspersky.ru/support/support_local) or international
(http://support.kaspersky.com/support/international) technical support specialists, please collect the information
(http://support.kaspersky.com/support/details) about your computer and the anti-virus application on it. This will let
our specialists help you more quickly.
DISCUSSING KASPERSKY LAB APPLICATIONS ON THE WEB FORUM
If your question does not require an urgent answer, you can discuss it with Kaspersky Lab's specialists and other users in
our forum at http://forum.kaspersky.com.
In this forum you can view existing topics, leave your comments, create new topics and use the search engine.