Product Manual

14
OWNERS MANUAL
Kasco Marine, Inc.
800 Deere Rd.
Prescott, WI 54021
Attn: Repairs
Or call Kasco Marine at 715-262-4488 to locate your nearest Authorized Repair Center. You can also email
Kasco at
[e-mail].
Please include the Repair Form received from Kasco Marine or your local distributor with the shipment. If no
Repair Form is available, include your name and physical address for return delivery of the repaired unit and a
daytime phone number and/or e-mail address for correspondence regarding the warranty claim.
Any expedited shipping method for the return of the unit is at the customer’s expense. Kasco Marine will return
units repaired under warranty at our expense via ground freight within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially lower costs than replacement with new. Please ship
according to the instructions in the previous section. Again, it is best to call ahead for updated information
and/or Repair Form.
Kasco Marine does estimates on repairs at the request of the customer. The request for estimate should be
included in the letter that accompanies the returned unit and must include a daytime phone number and/or e-
mail address. Estimate options are as follows:
We will contact the customer with a total after the unit has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a stated dollar amount. Example: “Please repair if total is
under $150.00 before shipping charges.”
All estimates that are rejected for repair will be destroyed unless otherwise directed by the customer. If the
customer would like the unit returned, the unit will be restored as closely as possible to the condition in which it
was received and shipped at the customer’s expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the customer and billed C.O.D. unless otherwise directed. Kasco
Marine also accepts Visa and MasterCard credit card payments. Kasco Marine will call for credit card
information upon completion of the repair at the customer’s request.
All other warranty and repair inquiries should be directed to Kasco Marine, Inc. at 715-262-4488 or
[e-mail]