User's Manual

Table Of Contents
Portable RSE
DOC#: UM 360453-700 REVISION: C Page 51 of 65
© Kapsch TrafficCom Canada Inc. 2013
These drawings and specifications contain confidential and proprietary information and are the property of Kapsch TrafficCom Canada Inc. and are issued in strict confidence
and will be kept confidential and used solely for the purpose intended and for no other purpose and shall not be transmitted, reproduced, copied, and/or used as the basis for
manufacture or sale of apparatus unless otherwise agreed to in writing by Kapsch TrafficCom Canada Inc.
FILE: P-RSE USER MANUAL - UM360453-700 REV_C.DOCX 08/19/2016 1:44
Kapsch TrafficCom
6. TROUBLESHOOTING
Troubleshooting Methodology
When troubleshooting Portable RSE issues, first connect the Portable RSE to external power to ensure the Portable
RSE problems are not being caused by a defective battery. Then perform a Health Check (see Performing a Health
Check on the Diagnostics screen, page 51). Troubleshooting trees are provided for the most common Portable RSE
errors.
Returning the Portable RSE for service
If the Portable RSE requires service please contact Kapsch TrafficCom for an RMA number. Do not attempt to service
the device yourself.
Performing a Health Check on the Diagnostics screen
Performing a Health Check examines the main internal components of the Portable RSE: the Application-Specific
Integrated Circuit (ASIC), the Microprocessor Unit (MCU), and the communications between the Ultra-Rugged Field PC
and the Reader module. Performing the Health Check produces one of the following results:
Table 6-1: Health Check Status Results
To perform a Health Check:
1. From any screen (except the Config or About screen), tap Menu in the bottom-right corner, then, tap Diagnostics.
The Diagnostics screen appears.
Health Check Status Definition
OKAY The Portable RSE successfully passed all tests.
ASIC ERROR The ASIC is not functioning properly. Return the device for repairs.
MCU ERROR The MCU is not functioning properly. Return the device for repairs.
HW ERROR not currently used
COMMS ERROR The communications interface between the Ultra-Rugged Field PC
and the Reader Module is not functioning properly. Return the
device for repairs.