User's Manual

USER MANUAL: T500 Tag Programming Station (TPS) Document A316000-699

Appendix - displayed "error" messages and probable causes

Error Message Displayed on PC

The error messages that may be displayed on the PC while reading and programming tags are as follows:

Operation The error message displayed on-screen may be…

Read Failed - Could not read after multiple attempts

Read Failed - Authentication error

Read Failed - Drawer is open

Read

Transponder

Read Failed - Configuration error, TPU has not been configured (Contact MARK IV service)

Write failed - Agency not supported

Write failed - Tag ID specified is different than last read

Write failed - Could not program after multiple attempts

Write failed - Authentication error

Program

Transponder

Write failed - Drawer is open

Asynchronous Fault Report Codes Displayed on PC

Error Type The error message displayed on-screen may be…

Configuration

Error

"Configuration Error"

TPU has not been configured (Contact MARK IV service)

Authentication

Error

"Authentication Error"

The authorization code entered on start up is not valid.

Supervisor must exit program and re-enter the authorization code.

Tag programmer troubleshooting

Can’t log in

- The user name and password is case sensitive. Make sure it has been entered correctly.

- The first time a new user is created the password field must be left blank.

- Check that the users exists (check Supervisor | Users menu item).

Authentication Error

- Ensure that you have entered the correct authorization code for the tag programmer being used. Each

tag programmer has a different authorization code.

- Has the tag programmer been moved between PCs? Is so, the authorization codes you enter must also

be swapped.