Use and Care Manual

TROUBLESHOOTING
Problem Cause Solution
Heating unit won’t light
Igniter pin and burner are wet Dry off with a soft cloth
Igniter battery is incorrectly
inserted
Check which direction the battery is inserted
Igniter pin is broken
Contact for a replacement part
Electrode wire is loose or
disconnected
Reconnect wire to the igniter box located
inside the table behind the igniter box
Electrode wire is shorting
between valve and igniter pin
Contact for a replacement part
Burner won’t light while using a match
No gas flow Check that the gas tank isn’t empty
Regulator isn’t connected
securely to the tank
Tighten regulator connection to the gas tank
Gas flow is obstructed Check all hoses for kinks and bends
Burner ports are clogged Turn all gas flow connections off. Insert an
opened paperclip (or similar item) into each
of the burner ports to clear them out.
Heating unit emits a lot of black smoke
Flame is obstructed at burner
ports
Check that all burner ports are free of any
small lava rocks/pumice stones/Lava- Glass
™ pieces
Regulator hose is kinked Straighten hose of all bends or kinks
Sudden drop in gas flow
No gas flow Check that the gas tank isn’t empty
Excess flow safety valve has
been activated
Turn the control knob to the ‘off’ posi- tion.
Close the tank valve and disconnect propane
gas tank. Turn the control knob to ‘high’; wait
1 minute. Turn the control knob back to the
‘off’ position. Recon- nect propane gas tank.
Light the fire unit as indicated in the ‘To
Light’ section of this manual.
Flame blows out easily
High or gusting winds Increase flame to ‘high’
No gas flow Check that the gas tank isn’t empty
Excess flow safety valve has
been activated
See ‘sudden drop in gas flow’ above
WARRANTY
The manufacturer warranty will be voided by, and manufacturer disclaims any responsibility for, the following
actions:
•Modification of the unit and/or components including the gas valve assembly.
•Use of any component part not manufactured or approved by manufacturer.
•Use and installation other than what is listed in this manual.
Please call customer service if you have any questions or need additional fire glass or other components. Please
e-mail us at [e-mail].
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