Operation Manual

26 Original User Manual | Pedelec Impulse 2.0
9 Troubleshooting
TEXT CAUSE SOLUTION
Battery heats up to more than
45°C during charging.
High ambient temperatures Suspend the charging process and allow the
battery to cool down. Then charge the battery in
a cooler environment. If the problem still occurs,
contact your specialist cycle shop; the battery
may need to be replaced.
Damaged battery Damaged batteries must neither be charged nor
used for another application. Contact your
specialist cycle shop; the battery may need to be
replaced.
Battery is not charging. Ambient temperature is too
high or too low
You can charge the battery at temperatures
between 0°C and 45°C.
Damaged battery Damaged batteries must neither be charged nor
used for another application. Contact your
specialist cycle shop; the battery may need to be
replaced.
Battery is damaged. Accident or fall involving the
Pedelec or the battery has
fallen out.
A damaged battery must neither be charged nor
used for another application. Contact your
specialist cycle shop; the battery may need to be
replaced.
Range of the battery seems low. Capacity of the battery cells
depends on the temperature.
Protect the battery om heat by standing your
Pedelec in the shade, for example.
Chapter 5.4
“Warranty and service life”
“Speed sensor signal missing” /
“SPEED”
Spoke magnet has slipped
out of position
Make sure the spoke magnet has not slipped. It
should be as close as possible to the sensor on the
chain stay (max. 5 mm clearance).
1
2
1 Spoke magnet
2 Sensor on chain stay
Speed sensor defective Consult your specialist cycle shop.
Cable connection defective Consult your specialist cycle shop.
“Battery communication error” No connection between
motor and battery
Use a dierent battery.
Consult your specialist cycle shop.
Charging process of your 17 Ah
battery ends before completion.
Consult your specialist cycle shop. The specialists
here will discuss the next steps with you.
The LED in the charger (where
present) is ashing red.
In this case, the charging
current is too high
Disconnect the battery om the charger and
consult your specialist cycle shop. Have the sta
there check the battery and charger.