Use and Care Manual

Page 14 of 16
Trouble Shooting
PROBLEM SOLUTION
Electrode and burners are wet
Igniter battery is dead or
backwards
Igniter Pin cracked or broken
- sparks a crack
Wipe dry with cloth.
Check that the battery is inserted correctly in the
igniter or replace the battery. Make sure the
plastic wrap on the battery has been removed.
Contact us. for a replacement part
Residue on Igniter Pin
No Gas Flow
Check for residue on the igniter pin or
Thermocouple. If dirty,thoroughly clean the area.
Check that the electronic Ignitor Cap is tightly
fitted to the spring.If loose,please adjust the
spring accordingly.
Check i
f the LP gas tank is empty. If empty,
replace and refill. If the propane tank is not empty,
refer to Problem: Sudden drop in gas flow on the
following page.
Coupling nut and regulator not
fully connected
Turn the coupling nut about one half to three
fourths a turn, until you feel a solid stop.
Do not
use tools, tighten by hand only.
Obstruction of gas flow Check for bent or kinked hose.
Spider webs or insect nest in
the venturi
Clean the venturi.
Burner ports clogged or
blocked
Reference Problem: Irregular flame pattern on the
following page. Clean the burner ports as
described there.
Hose from gas fire table
is pinched
Make sure the hose is not pinched between the
fire table and the source of the gas.
Flame is being obstructed at
burner ports or mixing chamber
of the burn tube is blocked or
obstructed
Make sure that the gas ports on the burner are
free of any lava rocks/fire glass so that the
flame can flow naturally.Clear out the mixing
chamber located before the Venturi.
Out of Gas Check
for gas in the LP
gas tank.
Excess flow safety device may
have been activated
Turn control knob to OFF, wait 30 seconds and
light outdoor fire table.if flames are still too low,
reset the excessive flow safety device by turning
off the control knob and LP gas tank valve.
Disconnect regulator. Turn burner control knob to
HIGH. Wait at least 5 minutes. Turn burner control
knob off. Reconnect regulator and perform a leak
check at tank connection. Turn LP gas tank valve
on slowly, wait 30 seconds and then light outdoor
fire table.
Irregular flame pattern, flame does
not run the full length of the burner
Burner ports are clogged or
blocked
Clean burner ports.Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged.
WARNING: Make sure burner is not on, and
has had sufficient time to cool before touching it.
High or gusting winds Increase flame to HIGH setting.
Low on LP gas Replace or refill LP gas tank.
Excess flow valve tripped Refer to Problem: Sudden drop in gas flow.
Flame seems to lose heat when
burning in cold weather -
temperature below 50°F
Ice has built up on the outside
of the LP gas tank because
the vaporization process is too
low
Turn the control knob and the LP gas tank to OFF.
Replace with a spare LP gas tank and resume
burning. Store the spare LP gas tank in a well
ventilated area, away from children.
Burner will not light using igniter
Burner will not light with match
The fire table emits
a lot of
black smoke when in use
Sudden drop in gas flow, or a
reduced flame height
Flame blow out
CAUSE