Installation Sheet
SYMPTOM POSSIBLE CAUSE REMEDY
1716
5. The outside lever
does not retract the
latch after entering
the correct combina-
tion and depressing
the enter button.
The drive unit
handing was not
set correctly, or
the tailpiece is not
engaged with the
exit device hub.
Remove lock from door
and refer to section F.
Make sure the drive unit
handing is set correctly.
Also, check door thick-
ness; if the door is over 2”
thick make sure the tail-
piece projection is ade-
quate to engage the exit
device hub. Refer to sec-
tion D to adjust for door
thickness. Remount unit
taking care to ensure the
tailpiece engages the exit
device hub properly. (This
is a blind operation, but
the spring-loaded tailpiece
should make an audible
click when it pops in to
place, use the key over-
ride function to make sure
the latch retracts when
the lever is rotated before
securing mounting
screws).
N. TROUBLE SHOOTING
SYMPTOM POSSIBLE CAUSE REMEDY
1. The outside lever
always retracts the
latch after depressing
and releasing the
“ENTER” button only
(without combination).
2. The outside lever
will not go completely
inside the outside unit
assembly.
3. Correct combination is
depressed but the
latch does not retract.
4. Cannot remove key
from outside lever —
key is stuck.
Lock is in “ZERO”
combination.
Lever catch is
misaligned.
Failed to depress
the “ENTER”
button.
Key was rotated
180 degrees in
wrong
direction.
Follow the procedure for
Changing Combinations
(Section M) except omit steps
1 and 2 (do not enter the
existing combination).
Insert release tool through
small hole on the outside
unit assembly (under the
lever). Using the tool, gently
push
lever
catch up until it
clicks. Refer to Section I or J
(Installing and Removing the
Outside Lever).
Always depress and release
the “ENTER” button after
depressing the correct
combination.
Rotate key counterclock-
wise. Insert release tool
through small hole on the
outside unit assembly
(under the lever). Using
the tool gently push
lever
catch up until it clicks.
Remove outside lever.
Remove key. Then follow
steps in Section I or J:
Installing and Removing
the Outside Lever.