Troubleshooting Guide

2 Jet Pump Troubleshooting Guide K2Pumps.com
K2 PUMPS CUSTOMER SERVICE, CALL 844.242.2475
SAFETY INSTRUCTIONS
All electrical work should be performed by a licensed electrician.
WARNING: Risk of electrical shock. Disconnect power before working on pump, motor, pressure
switch or wiring.
CAUTION: Motors run hot. Do not touch an operating motor. Before handling the pump, disconnect power
and allow the motor to cool down for 20 minutes.
Read and follow all safety instructions on the pump label and in the owner’s manual for your pump.
Problem 1: The Pump won't start or run
Possible Causes Corrective Action
1. The power is off.
1. Turn power on by switching the circuit breaker to the "ON"
position.
2. The pump is incorrectly wired or the
electrical outlet is bad.
2. Check the wire connections against the wiring diagram in the
owner's manual. Test the electrical outlet with a voltmeter.
3. The circuit breaker has tripped.
3. Reset the circuit breaker by switching the breaker to the "ON"
position.
4. The voltage being fed to the motor does
not match the motor's rated voltage.
4. Check the line voltage. Read the label on the pump motor for
instructions on selecting the correct voltage.
5. Voltage is too low.
5. Check with the power company or contact an electrician. If wire
size is too small, install heavier wiring.
6. The wires are loose, disconnected or wired
incorrectly.
6. Check the wiring in your owner's manual. DISCONNECT THE
POWER. Following the wiring instructions to check and tighten
the wires. When in doubt, contact a licensed electrician.
7. The motor has failed.
7. Replace the motor or the entire pump.
8. The Pressure Switch is defective.
8. DISCONNECT POWER. Replace the Pressure Switch.