Troubleshooting Guide

K2pumps.com

BATTERY BACK-UP SYSTEM

Questions, problems, missing parts?

Call K2 Pumps Customer Service 8 am - 6 pm, Monday - Friday

844.242.2475

Problem 1: Pump won’t run. Pump hums but won’t run ....................... Page 2

Problem 2: Pump cycles too often .......................................................... Page 2

Problem 3: Pump runs but moves little or no water .............................. Page 3

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K2pumps.com BATTERY BACK-UP SYSTEM Troubleshooting Guide Problem 1: Pump won’t run. Pump hums but won’t run ....................... Page 2 Problem 2: Pump cycles too often .......................................................... Page 2 Problem 3: Pump runs but moves little or no water .............................. Page 3 Questions, problems, missing parts? Call K2 Pumps Customer Service 8 am - 6 pm, Monday - Friday 844.242.2475 Copyright © 2021, GP Enterprises Co.
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Battery Back-up System Troubleshooting Guide K2Pumps.com 2 SAFETY INSTRUCTIONS All electrical work should be performed by a licensed electrician. WARNING: Risk of electrical shock. Disconnect power before working on pump, motor, pressure switch or wiring. CAUTION: Motors run hot. Do not touch an operating motor. Before handling the pump, disconnect power and allow the motor to cool down for 20 minutes. Read and follow all safety instructions on the pump label and in the owner’s manual for your pump.
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Battery Back-up System Troubleshooting Guide K2Pumps.com 3 Problem 3: Pump runs but moves little or no water Possible Causes Corrective Action 1. Low or discharged battery. 1. Fully charge battery. 2. Obstruction in pipe. 2. Clear obstruction. 3. Discharge pipe height/length exceeds the capacity of the pump. 3. Check performance section for capacity of this pump. 4. Defective check valve. 4. Replace Check Valve if necessary. K2 PUMPS CUSTOMER SERVICE, CALL 844.242.