User's Manual

Appendices
E1 Spread Spectrum Radios
10-20
10.9.3 Pre-RMA and RMA Procedure Notification
Please see the following steps for pre-RMA and RMA procedure.
Step1: Contact with your sales person and ask for help by email or telephone.
9 Our technical support personnel will try our best to help you with the problems.
Step2: If the problem can’t solve by email or telephone, then inform your sales person with following
information. Then sales person would give you a return RMA number and address.
(1) The model number of the products.
(2) The S/N of the system such as IDU, ODU or any other equipment procured from us.
(3) The name of contact sales.
(4) The procured date.
(5) The detail problem you have encountered and what measures you have took to solve the situation.
Step3: Pack the product and the accessories properly and attached manifest RMA outside the carton. Then
send the package back to the return address.
Step4: Our sales person would update latest RMA schedule to you.