Datasheet

APPENDIX G
Contacting Customer Support and
Returning M7i Hardware
•
Locating M7i Component Serial Numbers on page 191
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Contacting Customer Support on page 195
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Returning a Hardware Component to Juniper Networks, Inc. on page 195
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Tools and Parts Required to Remove Components from an M7i Router on page 196
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Packing the M7i Router for Shipment on page 197
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Guidelines for Packing M7i Components for Shipment on page 198
Locating M7i Component Serial Numbers
•
Displaying M7i Router Components and Serial Numbers on page 191
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CFEB and CFEB-E Serial Number ID Label on page 192
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PIC Serial Number ID Label on page 193
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Power Supply Serial Number ID Label on page 194
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Routing Engine Serial Number ID Label on page 194
Displaying M7i Router Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all the router
components and their serial numbers, enter the following command-line interface (CLI)
command (the first example output is for a CFEB, the second example output is for a
CFEB-E):
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 12345 M7i
Midplane REV 02 710-008761 CA0213
Power Supply 0 Rev 04 740-008537 PD10302 AC
Power Supply 1 Rev 04 740-008537 PD10290 AC
Routing Engine REV 01 740-008846 1000392782 RE-5.0
CFEB REV 01 750-009346 CA0189 Internet Processor II
FPC 0
PIC 1 REV 05 750-005656 BE1873 2x EIA-530
191Copyright © 2012, Juniper Networks, Inc.