Datasheet

Information You Might Need to Supply to JTAC
If you are returning a hardware component to Juniper Networks for repair or replacement,
obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical
Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway component when the problem
occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for SRX Series Services Gateway Hardware Components on page 235•
• Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 236
• Contacting Customer Support on page 237
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for SRX Series Services Gateway Hardware Components on page 235•
• Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 236
237Copyright © 2012, Juniper Networks, Inc.
Appendix B: Contacting Customer Support and Returning SRX Series Services Gateway Hardware Components