Datasheet

APPENDIX B
Contacting Customer Support and
Returning SRX Series Services Gateway
Hardware Components
•
Return Procedure for SRX Series Services Gateway Hardware Components on page 235
•
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 236
•
Information You Might Need to Supply to JTAC on page 237
•
Contacting Customer Support on page 237
•
Packing the Hardware Components for Shipment on page 238
Return Procedure for SRX Series Services Gateway Hardware Components
Follow the tasks list provided in Table 101 on page 235 to return an SRX services gateways
or component to Juniper Networks for repair or replacement.
Table 101: Return Procedure for SRX Series Services Gateways Component
For more information, seeTaskStep
“Locating the SRX Series Services
Gateway Hardware Component
Mini-PIM or GPIM Serial Number Label”
on page 236
Determine the part number and serial
number of the device or component.
1
“Information You Might Need to Supply
to JTAC” on page 237
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the Hardware Components
for Shipment” on page 238
Pack the SRX Series Services Gateway
component for shipping.
3
NOTE: Do not return the deviceor any component toJuniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
to refuseshipments that do not have an RMA. Refused shipments are returned
to the customer via collect freight.
235Copyright © 2012, Juniper Networks, Inc.