Owner's Manual

Appendix B Warranty and Repair Information 43
Services and Materials Provided Under Warranty
 Analysis of problem by service technician
 Labor and materials required to x defective parts
 Functional analysis performed after repair
 Shipping costs to return device to customer
JS strives to provide continued full repair services for our
products for 3 to 5 years from the end of life announcement
of a product model. However, in some rare cases
(depending on the repair need), it may not be possible
to perform a repair due to an unforeseen discontinuation
or lack of supplied parts from third-party vendors. Repair
support for a product may continue beyond ve years if
obtaining replacement parts or tools remains economically
feasible. Our policy is that we will do what is best and most
benecial for our customers and company.
Submitting a Repair Order
Before returning a unit, please get permission by submitting
a repair order from our website and waiting for conrmation
or by contacting a repair center directly. Be prepared to
provide the following information:
 The product serial number. Information about your Mesa
3 is shown when you go to Settings > About tablet. The
serial number is located on the back of the unit as well.
Note: Before opening the battery door and removing the
battery, see the proper procedure in Chapter 2, Power
Management.
 Name and shipping address of company/university/
agency.
 Best contact method (phone, email, cell/mobile).
 Clear, highly-detailed description of the repair or
upgrade.
 Credit card/purchase order number and billing address
(for a repair or upgrade that is not covered by the
standard warranty or an extended warranty policy).