User Manual
Table Of Contents
Appendix B Warranty and Repair Information 39
Services and Materials Provided Under Warranty
Analysis of problem by service technician
Labor and materials required to x defective parts
Functional analysis performed after repair
Shipping costs to return device to customer
JS strives to provide continued full repair services for our
products for ve years or more from the nal production
date of each product model. However, in some rare cases
(depending on the repair need), it may not be possible
to perform a repair due to an unforeseen discontinuation
or lack of supplied parts from third-party vendors. Repair
support for a product may continue beyond ve years if
obtaining replacement parts or tools remains economically
feasible. Our policy is that we will do what is best and most
benecial for our customers and company.
Complete Care Service Plans
We offer service plan options that provide additional
benets through participating repair centers. Services
include:
Service plan coverage up to ve years from the original
product ship date
Up to a 50% discount on all charged repairs
Expedited repairs and return shipping at no additional
charge
Replacement of worn and/or damaged parts at no
additional charge
Complete comprehensive coverage to protect your
investment even when accidents occur
Loaner product option when an expedited repair is not
enough
Priority support through a personal account specialist
For more information about our Complete Care service
plans, go to our website at http://www.junipersys.com/
Juniper-Systems-Rugged-Handheld-Computers/support/
Warranty.