Network Router User Manual

4. The support representative validates your request and issues an RMA number
for return of the component.
5. Pack the router or component for shipment, as described “Packing the Router for
Shipment” on page 195 or “Packing Components for Shipment” on page 196.
Tools and Parts Required
To remove components from the chassis or the chassis from a rack, you need the
following tools and parts:
■ Mechanical lift, if available
■ Phillips (+) screwdrivers, numbers 1 and 2
■ Electrostatic damage (ESD) grounding wrist strap
Packing the Router for Shipment
To pack the router for shipment, follow this procedure:
1. Retrieve the shipping crate and packing materials in which the router was
originally shipped. If you do not have these materials, contact your Juniper
Networks representative about approved packaging materials.
2. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and
connect the strap to one of the ESD points on the chassis. Make sure the router
is attached to a proper earth ground. For more information about ESD, see
“Preventing Electrostatic Discharge Damage” on page 140.
3. On the console or other management device connected to the Routing Engine,
enter CLI operational mode and issue the following command to shut down the
router software cleanly and preserve Routing Engine state information.
user@host> request system halt
NOTE: Wait until a message appears on the console confirming that the operating
system has halted.
For more information about the command, see the JUNOS System Basics and
Services Command Reference.
NOTE: The router might continue forwarding traffic for a few minutes after the
request system halt command has been issued.
Tools and Parts Required ■ 195
Appendix E: Contacting Customer Support and Returning Hardware