Network Router User Manual

Appendix E
Contacting Customer Support and
Returning Hardware
This appendix describes how to return the router or individual components to Juniper
Networks for repair or replacement:
■ Locating Component Serial Numbers on page 189
■ Contacting Customer Support on page 193
■ Return Procedure on page 194
■ Tools and Parts Required on page 195
■ Packing the Router for Shipment on page 195
■ Packing Components for Shipment on page 196
Locating Component Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of
the router components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 19152 M10i
Midplane REV 02 710-008920 CA0345
Power Supply 0 Rev 02 740-008985 PE10738 DC
Power Supply 1 Rev 02 740-008985 PE10745 DC
HCM slot 0 REV 02 710-008661 CA0374
HCM slot 1 REV 02 710-008661 CA0364
Routing Engine 0 REV 01 740-008846 1000413124 RE-5.0
Routing Engine 1 REV 01 740-008846 1000413128 RE-5.0
CFEB slot 0 REV 05 710-008599 CA0153 Internet Processor IIv1
CFEB slot 1 N/A N/A N/A backup
FPC 0 E-FPC
PIC 0 REV 03 750-005726 HK8844 1x OC-12 ATM-II, MM
PIC 1 REV 03 750-000611 AB8861 4x OC-3 SONET, MM
PIC 2 REV 02 750-002987 HB3841 1x OC-12 SONET, SMIR
PIC 3 REV 02 750-003037 HD4550 4x T1, RJ48
FPC 1 E-FPC
PIC 0 REV 04 750-003343 HA7349 4x T3 ATM
Locating Component Serial Numbers ■ 189