Network Scanner Operator's Guide

6.3 Network Connection Troubleshooting
Network Scanner fi-6000NS Operator's Guide 241
Troubleshooting
6
Test e-mail could not be sent. NG Check that the computer connected to the mail
server is running properly.
Check if an e-mail can be sent to the address from
other personal computers in the network.
Ping the SMTP server to check that it and its
network connection are working properly.
If there is a negative response to the SMTP server
ping test, check that the system network is
functioning normally by pinging the SMTP server
from another machine in the network.
• If only the scanner’s network connection is not
operating correctly, refer to "Failure to connect
to a remote computer using its IP address" (page
242) for further solutions.
• If the problem seems to be with the SMTP server
cannot connect to its network, request the
network administrator to check that the SMTP
server and the network connection to the server
are functioning normally.
Message
Connection
status
Action