User's Manual

About This Guide
Trapeze Networks Mobility System
Indoor Mobility Point Installation Guideviii
For information about Trapeze support services, visit
http://www.trapezenetworks.com/supportportal/, or call 1-866-877-9822
(in the US or Canada) or [phone].
Contacting the Technical Assistance Center
Contact the Trapeze Networks Technical Assistance Center (TAC) by telephone, email, or via web
support portal.
❑ Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).
❑ Within Europe, call [phone].
❑ From locations outside the US and Canada, call [phone].
❑ In non-emergencies, send e-mail to
[e-mail]
❑ If you have a service contract or are a Trapeze Authorized Partner, log in to http://
www.trapezenetworks.com/supportportal/ to create a ticket online.
TAC Response Time
TAC responds to service requests as follows:
Information Required When Requesting Service
To expedite your service request, please have the following information available when you call or
write to TAC for technical assistance:
❑ Your company name and address
❑ Your name, phone number, cell phone or pager number, and e-mail address
❑ Name, model, and serial number of the product(s) requiring service
❑ Software version(s) and release number(s)
❑ Output of the show tech-support command
❑ Wireless client information
❑ License levels for RingMaster™ and Mobility Exchange™ (MX™) products
❑ Description of any problems and status of any troubleshooting effort
Note:
Trapeze Networks sells and services its products primarily through its
authorized resellers and distributors. If you purchased your product from an
authorized Trapeze reseller or distributor and do not have a service contract
with Trapeze Networks, you must contact your local reseller or distributor for
technical assistance.
Contact method Priority Response time
Telephone Emergency One hour
Non-emergency Next business day
Email Non-emergency Next business day