User's Manual

About This Guide
Trapeze Networks Mobility System
About This Guide vii
Text and Syntax Conventions
Trapeze guides use the following text and syntax conventions:
For information about Trapeze support services, visit
http://www.trapezenetworks.com/supportportal/
, or call 1-866-877-9822 (in the US or Canada)
or [phone].
Contacting the Technical Assistance Center
Contact the Trapeze Networks Technical Assistance Center (TAC) by telephone, e-mail, or via web
support portal.
Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).
Within Europe, call [phone].
From locations outside the US and Canada, call [phone].
In non-emergencies, send e-mail to [e-mail]
If you have a service contract or are a Trapeze Authorized Partner, log in to http://
www.trapezenetworks.com/supportportal/ to create a ticket online.
TAC Response Time
TAC responds to service requests as follows:
Information Required When Requesting Service
To expedite your service request, please have the following information available when you call or
write to TAC for technical assistance:
Your company name and address
Your name, phone number, cell phone or pager number, and e-mail address
Name, model, and serial number of the product(s) requiring service
Convention Use
Monospace text Sets off command syntax or sample commands and system responses.
Bold text Highlights commands that you enter or items you select.
Italic text Designates command variables that you replace with appropriate values or
highlights publication titles or words requiring special emphasis.
Bold italic text font
Bold italic text font in narrative, capitalized or not, indicates a program
name, function name, or string.
Menu Name > Command Indicates a menu item. For example, File > Exit indicates that you select
Exit from the File menu.
[ ] (square brackets) Enclose optional parameters in command syntax.
{ } (curly brackets) Enclose mandatory parameters in command syntax.
| (vertical bar) Separates mutually exclusive options in command syntax.
Note:
Trapeze Networks sells and services its products primarily through its authorized
resellers and distributors. If you purchased your product from an authorized Trapeze
reseller or distributor and do not have a service contract with Trapeze Networks, you
must contact your local reseller or distributor for technical assistance.
Contact method Priority Response time
Telephone Emergency One hour
Non-emergency Next business day
E-mail Non-emergency Next business day