User Manual Part 1

iii
Customer Service
For general information about Trapeze Networks Mobility System™ products and
services, visit www.trapezenetworks.com. For warranty, license, and support
information, visit the following sites:
● Warranty and software licenses. Current Trapeze Networks warranty and
software licenses are available at www.trapezenetworks.com/services/
warranty.asp.
● Support services. For information about Trapeze support services, visit
www.trapezenetworks.com/services/. Or call 1-866-877-9822 (in the US or
Canada) or [phone] and select option 5.
Contacting the Technical Assistance Center
Contact the Trapeze Networks Technical Assistance Center (TAC) by telephone,
email, or fax. If you have a service contract or are a Trapeze Authorized Partner,
log in to www.trapezenetworks.com/services/sup_programs.asp for more help.
● Within the US and Canada, call 1-866-TRPZTAC (1-866-877-9822).
● From locations outside the US and Canada, call [phone].
● In non-emergencies, send email to [e-mail].
● When your case is active, you can fax more information to [phone].
(See “TAC Response Time” and “Information to Have Available” on page iv.)
Note. TRAPEZE NETWORKS SELLS AND SERVICES ITS PRODUCTS PRIMARILY
THROUGH ITS AUTHORIZED RESELLERS AND DISTRIBUTORS. If you purchased
your product from an authorized Trapeze reseller or distributor and do not have
a service contract with Trapeze Networks, you must contact your local reseller
or distributor for technical assistance.