Warranty

eMotorWerks
emotorwerks
[phone]
[e-mail]
What eMotorWerks Will Do to Correct Problems
For JuiceBox Residential product customers within the continental U.S., eMotorWerks will pay the cost of shipping of
the defective unit to our location and shipping of the repaired/replacement product back to the customer. JuiceBox
Residential customers outside the continental U.S. are responsible for all shipping costs.
As the Company’s sole obligation and customer’s sole remedy, eMotorWerks will repair the defective JuiceBox
Residential product or replace it with another unit at the Company’s sole discretion. For current JuiceBox Residential
products less than 6 months after the date of the original purchase, eMotorWerks may at its option replace the unit in
advance of receiving the defective unit from the customer with a like product.
JuiceBox Non-Residential product customers must contact eMotorWerks to arrange warranty service. Units may be
repaired in the eld at eMotorWerks’ option. Should the unit need to be returned to the Company for warranty service,
the Commercial product customer is responsible for shipping costs.
What the Company Will Not Do
eMotorWerks will not replace or upgrade purchased units with newer version units. eMotorWerks will not allow a
return or refund after 30 days of initial purchase.
How To Get Warranty Service
If you suspect an issue with your JuiceBox product, please contact us at [e-mail] or by calling us
at 844.584.2329. Our factory trained technicians will review the problem with you and if appropriate provide a Return
Material Authorization (RMA) number to facilitate your return. Shipments received without an RMA number will be
refused and returned to the shipper. All warranty services require a proof of purchase for the unit to obtain warranty
service. eMotorWerks’ warranty obligation is expressly subject to Customer notifying eMotorWerks in writing of any
product defect promptly after Customer becomes aware of it.
What If My JuiceBox Is Out of Warranty?
Units outside of their warranty period cannot be repaired. Please contact us so we may assist in troubleshooting your
charging station and assist you in purchasing a replacement unit if appropriate.
Disclaimer
Customer acknowledges that the JuiceBox, and the embedded JuiceNet software and associated JuiceNet service are complex
with a variety of dependencies, and as such, eMotorWerks cannot guarantee the JuiceNet Service will be provided without error or
interruption. OTHER THAN AS EXPRESSLY SET FORTH IN THIS WARRANTY STATEMENT, JUICEBOX, AND THE EMBEDDED JUICENET
SOFTWARE AND ASSOCIATED JUICENET SERVICE ARE PROVIDED “AS IS” AND AS AVAILABLE, AND EMOTORWERKS AND ITS
SUPPLIERS AND LICENSORS MAKES NO AND HEREBY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WRITTEN OR ORAL,
EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO JUICEBOX, JUICENET SOFTWARE OR JUICENET SERVICE, INCLUDING
WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING
FROM THE COURSE OF DEALING BETWEEN THE PARTIES OR USAGE OF TRADE, OR ANY WARRANTY OF NONINFRINGEMENT
OF INTELLECTUAL PROPERTY RIGHTS.
Limited Warranty (United States)