User's Manual

JTECH UHF Desktop Transmitter Installation and Operation Guide 320115K Page 36
Service
If you need service, dial toll-free 800.321.6221 or 561.997.0772 and select option 6 for
JTECH Customer Care. If your problem cannot be solved over the phone by one of our
service technicians, we will issue you a return materials authorization (RMA) number for
you to send the product in for service. Once your product has been received by JTECH,
it will be repaired and returned to you with in the current posted lead-time. This is the
standard Repair/Return program and covers all pager products. (In lieu of a phone call,
you may also send a fax to 561.995.2260 or e-mail us at “wecare@jtech.com”.)
As the most critical system component and integral to your business, the system Master
Transmitter is covered by our Advance Replacement program. When you receive the
replacement, simply place the defective transmitter unit in the same box that it arrived in,
attach the return address label to the outside of the box (this label also includes your
RMA number) and return it to us. All returned shipment costs are the responsibility of
the client. Advance Replacement services are also offered on most pager products for
your convenience. Ask your Customer Care Representative about purchasing this
value-added service.
When return-shipping products to JTECH, we recommend equipment be shipped in a
traceable manner for your protection. US Mail is not a recommended method of
shipment. Any equipment not received by JTECH Communications within 20 days will
be billed to the client at full retail value.
There are no charges for repaired equipment within the warranty period other than your
shipping costs. There may be an additional charge if, after the item is returned and
analyzed, it is determined to be “non-salvageable” - for example, liquid damage, abused
or misused. The standard warranty does not cover the replacement of adapters,
antennas, pager belt clips, pager promobacks, pager battery doors, user-replaceable
rechargeable batteries, pager neck chains, liquid damage to master transmitter and
pagers, lightning strikes or other acts of God that could affect the performance of the
master transmitter, pagers and peripherals.
Check with Customer Care for extended warranty options, as well as the latest charges
for repair or replacement of equipment that is out of warranty. All non-warranty repairs,
pager replacements and the shipment of parts are sent on a C.O.D. basis. Any order
returned to JTECH is subject to a restocking fee. Refunds are on product and tax only.
JTECH Communications is committed to providing reliable and responsive service to our
clients. We believe that our service is the most responsive, comprehensive and cost-
effective program in the industry.