User's Manual

24
Service
Assistance
For assistance, please contact JTECH Customer Care
at 800-321-6221, fax at 561-995-2260 or email at
[e-mail]
.
JTECH provides complete diagnostic technical support 24
hours a day, 7 days a week.
Warranty
Equipment under warranty will be repaired without charge.
Extended warranties are available. If the equipment is out of warranty,
there will be a nominal service fee charged when the equipment has been
repaired and shipped.
Billing for Repairs
Terms are C.O.D. (company check), company billing or credit card. If
“advanced replacement” is required, replacement equipment will arrive with a
packing list and a Return Material Authorization Sheet (RMA). To return the
defective equipment and ensure proper credit, include the Return Material
Authorization (RMA) sheet in the shipment back to JTECH. Mark the outside
of the box with the Return Material Authorization (RMA) number. If advance
replacement of equipment service is used and the defective equipment is not
received back at JTECH within 10 days, JTECH will bill the amount of the list
price of the equipment to the Customer.
Shipping Costs
Costs to ship equipment from JTECH to the Customer paid by JTECH. If
Expedited shipping is needed, the Customer pays the additional costs.
Costs for shipping equipment from the Customer to JTECH are the
responsibility of the Customer. JTECH recommends using a shipping
service that is traceable in case shipping delays occur.
Service
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