User Guide

Getting started with Mobile Voicemail
How can I change my notification settings?
• Dial into the Voicemail service and navigate to the Main Menu.
• Press 2 to go to the Notifications Menu.
• Your current notification settings will be read.
• You then have options to:
• Press 1 to toggle SMS notifications
• Press 2 to toggle Email notifications (this will only work if you have provided the Mobile Services team
with your chosen email address during the initial installation)
• Press 3 to toggle Message-in-Email notifications (this will only work if you have provided the Mobile
Services team with your chosen email address during the initial installation)
• Press 4 to listen to your current notification settings again
How can I disable the Voicemail service?
If you wish to disable the Voicemail service over the short term you can do this by cancelling your call
forwarding rules.
If you wish to remove the service permanently:
• Please fill out this form (click here) which will be sent directly to our team
JT does not have control over the call forwarding rules, these are managed by the Customer via their handset.
Note that if JT cancels the Voicemail service but the Customer does not cancel their call forwarding rules, the
Customer may continue to incur charges.