User Guide

Getting started with Mobile Voicemail
Using the Voicemail Service
How will I know if someone has left me a voicemail message?
When someone has left you a voicemail message you will receive a notification. By default, the service is set up
to notify you of a new voicemail message via SMS.
There are 3 methods of voicemail notification that are available:
1. Receive an SMS notification (default)
2. Receive an email notification
3. Receive an email notification that contains an audio copy of the recording
A combination of these methods may also be used, e.g. you may receive an SMS notification AND an email alert.
You can manage the way in which you’re notified of a new voicemail by dialling the voicemail access number.
How can I listen to the voicemail messages that have been left for me?
You can listen to your voicemail messages by dialling:
• Dialling [phone] in Jersey
• Dialling [phone] in Guernsey
If you have any new messages you will be automatically directed to the Playback Menu.
If you have messages that have already been played, you will be presented with an option that allows you to
listen to the messages again: “You have [x] messages. Press 1 to listen to Voicemail message, or press 9 to go
to Main Menu”
If no voicemail messages have been left for you, you will be automatically directed to the Main Menu.
When you are in the Playback Menu, your messages will be played. The messages will be prefixed with
“Received from <the number> at <date> <time>:” before the message is read. After a message is read, you will
be presented with several options:
• Press 1 to delete the message
• Press 2 to skip to the next message
• Press 3 to extend the message retention period
• Press 4 to send the message to your email (to use this feature you will need to supply the Mobile Services
team with your chosen email address)
• Press 9 to go to the Main Menu
How can I setup a personalised greeting message to welcome callers to my Voicemail service?
Greetings can be managed via the Greetings Menu:
• Dial into the Voicemail service and navigate to the Main Menu.
• Press 1 to go to the Greetings Menu.
• You then have options to:
o Press 1 to listen to the current greeting message
o Press 2 to record a new personal greeting message
o Press 3 to delete your personal greeting message