User Guide

Getting started with Mobile Voicemail
How can I manage my voicemail call forwarding rules
via my handset?
You can manage your call forwarding rules within your mobile handset’s settings menu.
However, the easiest way to manage call forwarding is by using short codes.
To setup call forwarding
Dial **FUNCTION_CODE*TARGET_NUMBER#
Where FUNCTION_CODE is either:
• 61 – to forward calls on no reply
• 62 – to forward calls when you are unreachable, e.g. when your phone is turned off
• 67 – to forward calls when busy, i.e. you’re engaged in another call
• 21 – to forward ALL calls
And TARGET_NUMBER is either:
• 00441534555555 when in Jersey, or
• 00441481818818 when in Guernsey
So as an example, if you were a Guernsey customer and you wanted to forward your calls to
the voicemail service when busy you would dial: **67*00441481818818#
To check the status of a call forwarding rule
Dial *#FUNCTION_CODE#
Where FUNCTION_CODE is either:
• 61 – to forward calls on no reply
• 62 – to forward calls when you are unreachable, e.g. when your phone is turned off
• 67 – to forward calls when busy, e.g. you’re engaged in another call
• 21 – to forward ALL calls
To cancel a call forwarding rule
Dial ##FUNCTION_CODE#
Where FUNCTION_CODE is either:
• 61 – to forward calls on no reply
• 62 – to forward calls when you are unreachable, e.g. when your phone is turned off
• 67 – to forward calls when busy, i.e. you’re engaged in another call
• 21 – to forward ALL calls
You can also cancel all rules at once by dialling: #002#