User Guide

Getting started
with Mobile
Voicemail
Setting up your Voicemail service for the first time
If you wish to enable the Voicemail service, you must contact our Mobile Services team who will
create a subscription on your behalf. You may contact them on one of the following channels:
• Please fill out this form (click here) which will be sent directly to our team
Once the service has been activated by JT you will receive an email confirmation.
You must then choose when you would like external callers to be forwarded to your voicemail
box. Calls may be forwarded to the Voicemail in four different scenarios:
1. Forward all inbound calls
2. Forward calls on no reply/no answer
3. Forward calls when busy, i.e. you’re engaged in another call
4. Forward calls when unreachable, e.g. your phone is turned off