Users Manual

After-Sales Service
7-1
7. AFTER-SALES SERVICE
★ Warranty
The warranty period is determined by JRC's warranty regulations, but is normally
1 year from the date of purchase. Additionally, the warranty except for the body text is
submitted to contractual agreements.
★ Repair Part Inventory Period
Parts necessary for proper functioning of this equipment will be kept available for 10
years after product discontinuation.
★ When Requesting Repairs
If what appears to be a defect is detected, refer to "6.6 Troubleshooting" to check if
the equipment is actually defective.
If the problem is due to a defect, immediately stop use of the system and contact the
store at which you purchased the system, or one of our branches.
● During the warranty period , if a malfunction occurs with the equipment while in
standard usage in accordance with this instruction manual, we or our agencies will
repair the malfunction at no charge at the store where the equipment was
purchased or another location specified by JRC. If the malfunction occurs due to
improper usage, fault, or any external abnormal condition such as fire, pollution,
abnormal voltage, natural disaster (ex. thunder storms, earthquake) etc., JRC will
repair the equipment for a fee. Furthermore, regardless of the warranty period,
orders of consumables will be charged.
● After the warranty expires , we will repair the malfunction for a fee, if repair is
possible.
● Please inform us of the following :
☆ Product name, model name, manufactured date, serial number
☆ As much information as you can provide about the malfunction. (Alarm
number, whether transmission is possible or not, etc.)
☆ Your company or organization name, address, and phone number
★ Periodical Maintenance Recommendation
Depending on usage conditions, with extended use, the performance of this
equipment may degrade over time, and externally installed parts such as the antenna
may degrade due to vibration, so we recommend periodical maintenance in addition to
the standard maintenance.
Please contact the store where you purchased the equipment, or one of our branches,
to request periodical maintenance. Periodical maintenance requires a service charge.
If you have any questions regarding after-sales service, please contact the store where
you purchased the equipment, or one of our branches.
Refer to the inside of the back cover for contact numbers and locations.