User's Manual

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16.1 Warranty claims
Warranty claims can be submitted during the warranty period, all claims will be
appropriately handled according to the warranty agreement specified for this product.
Prior to returning your product for repair under a warranty claim, you must do the
following:
• Submit a warranty claim in writing to Jotron. Send a claim to: [e-mail].
• If you are required to return a defective product for repair, you must attain a
return material authorization (RMA) number. Register to obtain a RMA number
under Support/RMA request at: www.jotron.com.
• Return your defective product ,your RMA number must be included as a
reference within the shipping documentation.
Service agent obligations during a warranty claim:
• Supply a replacement product from own stock, if available.
• When agreed, will return the defective product to Jotron.
• Ensure that all electronic products are shipped individually in an antistatic bag or
is covered with a Jotron plastic cover.
16.2 Service
All services such as testing, installation, programming, replacement, marking and
battery exchange are provided by an authorized Jotron service agent.
Improper service or maintenance may destroy the functionality
and/or performance of this product