Beginner's Guide

Contract management
The management of contracts made with customers, vendors, partners, or employees. Contract
management includes negotiating the terms and conditions in contracts and ensuring compliance with
the terms and conditions, as well as documenting and agreeing on any changes that may arise during its
implementation.The purpose: maximizing financial and operational performance and minimizing risk.
Project management
The discipline of planning, organizing, securing and managing resources to bring about the
successful completion of specific project goals and objectives. Put it differently: running from A to B
without looking up and getting there in time; no matter what.
Findings
How people perceive the world and in an open source web system / Joomla implementation in
particular: how people see results in the context of what is agreed. We need to elaborate on Findings a
bit more because synchronization of Findings is the key to a valuable contract management.
FINDINGS
Findings are complex. We might have conflicting interests, personal issues versus the roles we play.
Different levels of expertise and experience. How well were negotiations perceived. What about respect?
Did parties involved that wrote their Findings receive enough respect from others and give enough
respect to others during the process? All these factors influence the way we perceive things.
Example: An emotional quarrel with your neighbor hardly ever has to do with the subject or object
at hand. Most likely it's something else that formed their opinion, expressed in a sort of "Findings".
HOUSEHOLD PSYCHOLOGY ONE-ON-ONE
Let's also have a quick look at some important psychological effects while doing business. In case of
an open source web system implementation, we stumble upon a few interesting effects that have a major
impact.
What a customer really wants
Cover and future proof advice. That is it, folks. He/she is not interested in open source, Joomla, you,
your product, your measures, your vision, etc. So stop telling them dumb stories and start asking smart
questions to secure them in what they really want.
The declining value of service
Everything that is already done, is worth less every following day and everything that needs to be
done is very important and urgent. Does it ring a bell?
Always right
Joomla! 2.5 - Beginner’s Guide
Monday, 30 January 2012! Page 249