User Manual

Page | 36 BLACKBOX BBR64MADI & BBR64DANTE RECORDER - User Manual v3.0
Problem
Things to try
BBR boots ok but does not
log / find disk
 Check that the USB connector is plugged in
correctly to both the BBR and the disk drive
 Check disk drive power supply as above
 Try a different USB2 lead
 Try powering up the BBR without a drive attached
and then plugging the drive in afterwards
 Check that the disk drive is formatted with a FAT32
filing system and the BBR is not displaying WRONG
DISK FORMAT
BBR will not enter RECORD
 Is the disk full? Check the time remaining display
BBR will not enter PLAY
 Check if the BBR is set to PLAYBACK LOCKOUT?
 Do you have a song selected?
 Maybe there is nothing recorded as yet on this disk
or no recordings in the current folder?
BBR sounds ok but no
movement on meters
 Check that channels are record enabled
 Check that levels from console are reasonably high
(> -40bDu)
Some channels not audible
 Check the cables feeding audio into the BBR
 Are some channels not record enabled?
Sound through BBR
distorted
 Try different cables
 Try clocking from a different source
BBR sounds ok during
record but is distorted in
playback
 Try another recording from a previous concert and
see if this is also distorted
Cannot locate previous
night’s recording
 Are you using a different disk drive from last night?
 Are you looking in the right folder?
 Can you check the drive in a normal laptop to locate
the previous night’s folder?
Power removed before BBR
has finished writing to disk
 It is often possible to recover files even when the
BBR has been powered down whilst still writing to
its disk. (See Disk Recovery page 34)
If the above list does not solve the problem you are having, please contact your
dealer in the first instance and then your local distributor to help you resolve the
issues.