User Manual

Rev. 20160413 Page 1
Standard Limited Warranty
What is covered and for how long?
The warranty period commences upon the date of purchase by the first consumer purchaser of the
Product and continuing for the following specified period of time after that date:
Device 1 Year
Battery(ies)
*
1 Year
Other Accessories
*
1 Year
*
If applicable.
What is not covered?
This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not
cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions,
improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical,
electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by
GreatCall; (c) defects or damage resulting from excessive force or use of a metallic object when pressing
on a touch screen; (d) equipment that has the serial number or the enhancement data code removed,
defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting
from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral
equipment not furnished or approved by GreatCall; (g) defects or damage resulting from improper
testing, operation, maintenance, installation, service, or adjustment not furnished or approved by
GreatCall, including but not limited to installation of unauthorized software and unauthorized root
access, both of which shall void this limited warranty; (h) defects or damage resulting from external
causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to
weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage
resulting from cellular signal reception or transmission, or viruses or other software problems
introduced into the Product; or (j) Product used or purchased outside the United States.
This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the
battery leaks. This Limited Warranty does not cover any battery if (a) the battery has been charged by a
battery charger not specified or approved by GreatCall for charging the battery; (b) any of the seals on
the battery are broken or show evidence of tampering; or (c) the battery has been used in equipment
other than the GreatCall device for which it is specified.
What are GreatCall’s obligations?
During the applicable warranty period, provided the Product is returned in accordance with the terms of
this Limited Warranty, GreatCall will repair or replace the Product, at GreatCall’s sole option, without
charge. GreatCall may, at GreatCall’s sole option, use rebuilt, reconditioned, or new parts or
components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or
new Product. Repaired/replaced cases, pouches and holsters will be warranted for a period of ninety
(90) days. All other repaired/replaced Products will be warranted for a period equal to the remainder of
the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All