User's Manual

30
5 Troubleshooting
SYMPTOM
POSSIBLE CAUSES
SOLUTIONS
No Sound
Battery fully
discharged
Connect the hearing AIDS to the charging case
for charging
Volume too low
Increase volume if volume control available
Device is not charged
Place charging the hearing AIDS until the
indicator is lighted in green color
Microphones are
clogged
Clean out any debris from the mic holes
Ear domes or speaker tip
are clogged
Clean out any debris from the ear domes and
receiver area with the cleaning brush
Hearing AIDS
Low battery
Charge hearing AIDS
Volume too low
Increase volume if
not loud
volume control available
enough, unclear
or distorted
Ear Domes are too loose
Hearing AIDS not inserted correctly into
ear , wear it correctly
Hearing AIDS not loud
enough, unclear
or distorted
Earwax in ear dome
Clean out any debris from the ear domes and
receiver area with the cleaning brush
Hearing has changed
Contact you hearing care professional
Hearing AIDS too loud
Volume too loud
Decrease volume if volume control available
Hearing AIDS whistles
Hearing AIDS not inserted
correctly into ear
Insert hearing AIDS correctly
Ear domes are too loose
Hearing AIDS not inserted correctly into ear ,
wear it correctly
Hearing AIDS not inserted
correctly into charger
Insert hearing AIDS correctly into charger
hearing AIDS failure self-checking table
[Fault self- check] project
Possible Causes
SOLUTIONS
Poor contact
Reinsert the hearing
between hearing
AIDS into the
AIDS and
charging case
Indicator light of hearing AIDS
does not light
up when
charging case
Hearing AIDS not
inserted correctly
into charger
Insert hearing AIDS correctly into charger