User's Manual Part 2

Tally Dascom 2600/2610/PRN-7
10.2 Troubleshooting
Your printer is extremely reliable, but occasionally problems may occur. This chapter
provides information on some of the common problems you may encounter and how
you may solve them. If you encounter problems that you cannot resolve, contact your
dealer or service partner for assistance.
10.2.1 Print Quality Problems and Solutions
Problem
Solution
Printing is too light or too
dark.
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installed and that the ribbon feeds smoothly.
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t.BLFTVSFUIBt the print gap lever is set for the
thickness of your paper.
Smears and stains appear
on the page.
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thickness of your paper.
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necessary.
t$IFDLXIFUIFSthe tip of the print head is dirty.
Clean the head with a soft cloth if necessary.
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Printing is erratic or the
wrong characters are
printed. Many “?” or
unexpected characters are
printed.
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connected to both the printer and computer.
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software is the same as the emulation selected on
the printer.
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Parallel & USB: 2 meters, Serial: 15 meters)
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The page is blank.
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installed.
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The top margin is wrong.
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if necessary.
Lines are double spaced
instead of single spaced.
t Change the Auto LF setting in the System Setup
menu to No.
The printer overprints on
the same line.
t Change the Auto CR setting in the System Setup
menu to No.
The next print line starts
where the previous line
ended instead of at the left
margin.
t Change the Auto CR setting in the System Setup
menu to Yes.
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