User's Manual

ManualsBrandsJiangmen Dascom Computer Peripherals ManualsComputers & AccessoriesDot Matrix Printer

T

ally Dascom 5130P

35

Paper

Handling Problems

and Solutions

Problem

Solution

Paper

cannot be

loaded or

fed.

•

Make sure that the

paper

select

lever

located on the top right of

the

printer is

set

correctly.

Move the

lever

to the

front for

single

sheets or to the rear for

continuous

forms.

•

Make sure that the

paper

covers the

paper-out

sensor.

Paper jams while loading.

•

Turn off the

printer

and remove the

jammed

paper. Remove any

obstructions

from the

paper

path.

•

Make sure that the

paper

is not folded, creased, or torn.

•

Make sure that the left and right

tractors

are set so that the

continuous

forms are stretched taut.

Paper jams while printing.

•

Turn off the

printer

and remove the

jammed

paper. Remove any

obstructions

from the

paper

path.

•

For continuous

forms, make sure that the

incoming

and

outgoing paper

stacks are

correctly

placed.

Paper should

feed

straight.

Paper

slips off the forms

tractors

or the

perforated

holes of the

paper

tear

during printing.

Make sure that the forms

tractors are positioned correctly for

the

width of your

paper

and that the

perforated

holes of the

paper

fit

directly

over

the tractor pins.

Operating Problems

and Solutions

Problem

Solution

The power does not turn on.

•

Check whether the mains

voltage

is correct.

•

Make sure that the

power

cord is securely connected to both

the

printer

and the

mains

power outlet.

•

Make sure that the

power

outlet

is functional.

If not so, use

other

outlet.

•

Turn the power off. Wait a

m

i

nut

e and then turn the

printer

on

again.

If the

printer

still has no power, contact your dealer.

The

printer is

on but it will not

print.

•

Make sure that the Offline

indicator is

out.

•

If you use the interface cable, make sure it

is

securely

connected to both the

printer

and the

computer.

•

Make sure

paper is

loaded.

•

Run the

printer

Status Page. If

printing

executes

normally,

the

problem

is caused by: the

i

n

te

rf

ace,

the

computer,

incorrect

printer

settings, or

incorrect software

settings.

•

Make sure that the

printer driver

selected in your software is the

same as the

emulation

selected on the printer.