User's Manual
T
ally Dascom 5130P
34
7
Troubleshooting
Your
printer is extremely reliable,
but
occasionally problems
may occur. This
chapter provides information
on
some of the
common problems
you may
encounter
and how you may solve them. If you
encounter problems
that you cannot resolve, contact your
dealer
or se
r
v
i
ce
partner for
assistance.
Print
Quality Problems
and
Solutions
Problem
Solution
Printing is
too light or too dark.
•
Make sure that the
ribbon cartridge
is
properly installed
and that
the
ribbon
feeds smoothly.
•
Replace the
ribbon
if necessary.
Smears and stains
appear
on the
page.
•
Check for
ribbon
wear. Replace the
ribbon
if necessary.
•
Check whether the tip of the
print
head is dirty. Clean the head
with a soft cloth if
necessary.
•
The
print
head may need to be replaced.
Printing is
erratic or the
wrong
characters
are
printed.
Many “?”
or
unexpected characters
are
printed.
•
Make sure that the interface cable is securely connected to both
the
printer
and
computer.
•
Make sure that the
printer driver
selected in your software is the
same as the
emulation
selected on the printer.
•
Check the
length
of the
i
n
te
rface
cable.
(Maximum Parallel
&
USB: 2
meters)
•
Try
another
interface cable.
The page
is blank.
•
Make sure that the
ribbon cartridge
is
properly
installed.
•
Make sure the gap
lever is
set
correctly.
Printing is vertically
misaligned
(jagged).
Use the
printer's vertical alignment function
to check the vertical
print
alignment.
If necessary, adjust the print alignment.
The top
margin
is wrong.
•
Check the
application
top
margin
setting.
•
Adjust the Top
Margin
setting in Page Setup menu if necessary.
Lines are
double
spaced instead of
single spaced.
Change the Auto LF setting in the System Setup menu to No.
The
printer overprints
on the same
line.
Change the Auto CR setting in the System Setup menu to No.
The next print line starts where
the
previous line
ended instead of
at the left margin.
Change the Auto CR setting in the System Setup menu to Yes.