User's Manual

Tally Dascom DT-210/230 User Guide V1.3
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6 TROUBLESHOOTING
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them. If
you encounter problems that you cannot resolve, contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to prevent
injury to you and damage to the printer.
6.1 Error Status
LED indicators on the control panel and buzzer alarm
Trouble occur during printing
Trouble Potential Problem Solution
Colored stripe in the paper Paper near end Install a new roll of paper.
Blurred or spot printing
Incorrect roll paper
Install the paper roll correctly.
Poor paper quality
Use recommended thermal roll paper.
Dirty thermal head or print
roller
Clean the thermal head or print roller.
Low Print density
Increase the print density level.
Paper Jam Paper stuck
Open the printer cover, check the paper
path and remove jammed paper.
Trouble Potential Problem Solution
No LEDs on
Incorrect power supply cable
connections and power
outlet
Check the power supply cable connections
and the power outlet and correct them.
PCB damaged Contact your dealer for assistance.
Paper LED always on
Paper near end
The roll paper is near end, the printer can
work normally, procure new paper.
Error LED always on and
beeper alarms
Printer Cover open Close the Printer Cover.
Power, Paper and Error
LEDs always on and
beeper alarms
Paper end Reload the roll paper.
Error LED blinks and
beeper alarms
Thermal Print Head
overheated
Turn the printer off and wait some minutes
before you resume.
Overvoltage
Print with specified voltage.
Low-voltage
Print with specified voltage, use original
power adapter.