User's Manual

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C. Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other
problems with your system. Please review the following tables to solve common problems you may
encounter with your printer.
I. General Error Conditions
Whenever the printer detects an error condition the Alert (red) Indicator will either flash or stay on. In
some cases the audible alarm will also sound. Please refer to the following table for a list of what
causes these conditions and how they may be corrected.
Error Indicator Possible Cause Solution
Flashes, With Alarm Paper Out or Paper Door not fully
closed
Install paper and press the
Paper Feed Button to clear
the error.
Make sure the door is fully
closed by opening the door
and closing it again until the
door “clicks” closed. Check
the platen roller for damage.
Stays On, With Alarm Communications error Verify communications
settings in the Interface
Menu. Printer power must
be cycled to clear error.
II. Fault Description and Resolution
Problem Possible Cause Solution
Printer will not turn on. Battery not installed properly Remove and reinstall battery
making sure the battery is
seated with door closed.
Discharged battery Recharge battery.
Printer turns itself off. Battery discharged Replace or recharge battery.
Electrostatic discharge May occur in extreme low
humidity conditions. Turn
printer back on with power
button.
Battery Indicator does not
light or does not stay lit when
power adapter is connected.
Battery already fully charged No action required.
Power adapter not receiving
power
Check building/vehicle circuit
breakers/fuses.
Faulty power adapter Check output of power
adapter with voltmeter.
Should be 19 VDC.
Battery not installed properly Remove and reinstall battery
making sure the battery is
seated with door closed.