User's Manual

Tally Dascom DL-210 User Guide V1.2
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4 TROUBLESHOOTING AND MAINTENANCE
Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them. If
you encounter problems that you cannot resolve, please contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to prevent
injury to you and damage to the printer.
4.1 Common Issues
• LED Indication and Buzzer Alarm
Condition Possible Cause What to do?
No LEDs on
Unplug power cord Check power cord and plug it properly
Turn off printer Turn on printer
PCB damaged Contact service representatives
Status LED always on Media end Re-load media
Error LED always on Print head mechanism open Close the print head mechanism
Status LED blinks
Label remains in peeler Remove label
Ribbon end Replace ribbon
Error LED blinks and
buzzer alarms
Thermal print head
overheated
Turn the printer off and wait some minutes before
resume
Over-voltage Print with specified voltage
Low-voltage Print with specified voltage
• Printing Error
Condition Possible Cause What to do?
Blurred or spot printing
Incorrect media roll installation Check media roll and re-load it properly
Media is out of specification Use recommended media
Dirty thermal print head or platen Clean print head or platen
Ribbon is out of specification Use recommended ribbon
Low print density Increase the print density
Self-test fail Hardware problem Contact service representatives
Media jam Label stuck
Check media path and clean jammed label,
refer to Chapter 3 Section 3.2
Printer skips labels
Label positioning problem or label
size setting exceeds the physical
size.
Execute label calibration (refer to Chapter 2
Section 2.1.2). If it doesn’t work, you have to
verify the label size setting is correct or not.
Printer feeds blank labels