User's Manual

DC-3300 User Manual v1.0
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Beforeputtingthecardstothecardcassette,shufflethecardsbyholdingtheoutside④
edgestopreventstickingcards.

Totakeoutjammedcar d
Whencardjamoccurs,theLCDdisplayprompts"PrinterCardJam,pressSETKey".ThePrinter
willinitializetoejectthecard.Ifthecardstillcannotbeejected,powerofftheprinterandturn
theknob.

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5.3.3 ChangethePrintHead
The print head is a heating element and directly affects print quality. A dirty or dusty
environmentseriouslyaffectsitslifeandcancausedamagetotheprinthead.
ConsultyourDascomresellerifprintheadreplacementisnecessary.

TomeetDASCOM’ swarrantypolicyforprintheadreplacement,youmust:
 UseDascomapprovedconsumables,includingcards,ribbonsandserviceparts.
 Maintainregularcleaningandmaintenanceoftheprinter.
 Installtheprinterinadustfreeenvironmentasdetailedinthespecifications
 Usegoodwell‐conditionedcards:clean,withoutdeteriorationcausingheaddamage.

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5.4 Technicalsupport
Ifyouhavetroubleconfiguringandusingaprinter,readthismanualcarefully.
Ifyoustillcan'tsolvetheproblem,youcangetdetailedinformationandhelpviatheDASCOM
partnernetwork.


5.4.1 DASCOMpartnernetwork
Ifyouhaveanyproblemcan’tbesolved,pleasecontacttheDASCOMdealer.Ifyoudon’tknow
anyDASCOMdealer,pleasevisitWWW.DASCOM.COM
totellusyourproblems.

DASCOMwillinformyouofthedetailedcontactofyourlocalDASCOMdealer.Whenyoucallthe
DASCOMdealer,youmustprovidetheinformationasfollowing:
○1  Theprintermodelandserialnumber.
 ○2  Thecurrentconfigurationandoperatingsystem.
○3  Adescriptionofwhathappened.
○4  Adescriptionofthestepstakentoaddressthisproblem.

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In addition, to help answer your questionsaround the clock, WWW.DASCOM.COM providesa
varietyofexplanationsforthedailyuseofprinters.
