User's Manual
Table Of Contents
- Chapter 1 Introduction
- CHAPTER 2 INSTALLATION
- CHAPTER 3 NORMAL MODE AND USER MODE
- 3.1 Normal Mode
- 3.2 User Mode
- 3.3 The major menus
- 3.3.1Sub-menus for Printer Info
- 3.3.2Sub-menus for Head Info
- 3.3.3Sub-menus for Version Info
- 3.3.4Sub-menus for Printer Setup
- 3.3.5Sub-menus for card setup
- 3.3.6Sub-menus for Ribbon Setup
- 3.3.7Sub-menus for Image Setup
- 3.3.8Sub-menus for Interface Setup
- 3.3.9Sub-menus for Cleaning
- 3.3.10Sub-menus for Option
- 3.3.11Sub-menus for Reset Default
- CHATPER 4 CLEANING
- CHATPER 5 TROUBLESHOOTING
- CHAPTER 6 SPECIFICATION
- Appendix I FCC STATEMENT
- Appendix II DASCOM REPRESENTATIVES
DC-2300 User Manual v1.0
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CHATPER 5 TROUBLESHOOTING
5.1 Warning Messages and Troubleshooting
This printer is designed for minimal user intervention. Occasionally, the OLED displays messages to
advise users to take corrective actions.
After clearing an error, press SET Key to initialize the printer and [Ready] will be displayed.
Warning/Error List
Display
Solution
Push Set Key
Push the SET Key once.
Feeder empty
Card cassette is empty. Refill cards to the feeder. Press SET Key
to resume printing.
Cover Open
Close the front cover tightly.
Head heat high
When print head temperature is too high, the printer will stop
printing until the temperature drops.
Check Ribbon
Cause: The unused ribbon reached the levels set in “Ribbon
Near End”.
Action: Beware if unused ribbon is sufficient for your print job.
Invalid Ribbon
Probable Cause: Unrecognized ribbon.
Action: Do not turn off power. Refer to Section 2.2 to reload
the ribbon if ribbon is skewed. Or, check if ribbon type is
YMCK/YMCKK. Press SET Key to clear this warning and the
printer will resume previous printing after initialization.
Ribbon Jam
Probable Cause: Ribbon winding problem.
Action: Do not turn off power. Refer to Section 2.2 to reload
the ribbon. Press SET Key to clear this warning and the printer
will resume previous printing after initialization.
Feeder Card Jam
Pressing SET Key as LCD display shown may eject jammed card
after initialization.
If the fault is not cleared after lever, turn the rollers manually
to clear jammed card.
Printer Card Jam
Do not turn off power. Open the front cover. Turn the rollers to
clear jammed card. Close the front cover. Press SET Key to
clear this warning and the printer will resume previous
printing after initialization.
RFID_AUTH_ERR
OR
Check if genuine ribbon is used. Next, check if the ribbon has
an RFID tag. Press SET Key as the LCD shown to initialize the
printer.
Call Support
Check if genuine ribbon is used. Next, check if the ribbon has
an RFID tag. Press SET Key as the LCD shown to initialize the
printer.
Contact your reseller’s service support team if you find errors not listed
above. Please inform Error Code displayed on the lower right of the OLED.