Manual

17
SERVICE CALL REGULATIONS
JET TECH ware washers are warranted as specified in the MANUFACTURERS LIMITED
WARRANTY.
Upon receiving the demand for repairs on a unit, we will create a work order or
Warranty Authorization which will have all the pertinent information. We will
send this form to you as a purchase order for service. We ask that you respect the
times allocated on the form. Should more time is required to complete a service
call, call us and ask for more time. Without proper authorization, your claim for
payment will be delayed.
We will pay for:
1. Labor to replace a defective part, as per the attached Allocated Times Schedule.
2. Travel time, as specified in the MANUFACTURERS LIMITED WARRANTY.
3. JET TECH original replacement parts supplied from service company inventory
We will NOT pay for:
 Unauthorized labor charges.
 Unauthorized travel charges.
 Waiting time. Call for an appointment, if required.
 More than one man on a service call.
 Travel time exceeding the MANUFACTURERS LIMITED WARRANTY.
 More than one service call for the same problem.
 Adjustment or calibrations, as specified in the MANUFACTURERS LIMITED WARRANTY.
 Replacement of small items (pilot light, screens, jets).
 Cleaning or regular maintenance.
 Overtime or weekends charges (time and a half, or more)
 Problems due to improper installation.
 Problems due inadequate or improper use of the equipment.
 Problems due to improper water supply temperature or inadequate/excessive water pressure.
 Problems due to inadequate/excessive electric supply.
 Disconnecting of hard plumbing or removal of counter tops, etc.
We are here to help you with diagnostic or service problems.
Call us toll free at 1-888-275-4538, extension 611 for assistance. After office hours assistance
is also available by dialing the extension 411 or *411. Our email is [e-mail].
All paperwork related to warranty work can be sent by email to [e-mail] .
Other contact information is available at www.mvpgroupcorp.com .
Our standard procedure is to invoice all parts shipped at $0 for WARRANTY REPAIRS regardless what
the amount shows on the work order. All defective parts should be kept for 90 days. After this
period, the parts can be discarded.
YOUR INVOICE MUST INCLUDE THE FOLLOWING INFORMATION:
1. Warranty Repair Authorization Number.
2. Model and serial numbers.
3. Problem reported.
4. Detailed description all charges including dates, hours worked and work done.
5. Reason for part failure.
6. Indicate the general state of the equipment, cleanliness and if abuse is apparent.
We expect that your work is warranted by your company for at least 90 days.