Technical Specifications
14
JELD-WEN.COM
Other Special Coverages Coverage Notes
AuraLast Protection for
Wood Products
Owner-Occupied
Single-Family
Residence: as
long as you own
and occupy your
residence
Coverage is for wood decay and/or termite damage in pine wood components.
Warranty coverage outside Canada, the contiguous 48 states and Alaska is
contingent upon approval from the JELD-WEN Customer Care Department. Please
contact us.
Commercial: 20
years
Custom Fiberglass Door
Slabs
As long as you
own and occupy
your residence
Factory Prenish on
Custom Fiberglass Doors
5 years Should the factory prenish be proven defective, we will at our option renish the
door or pay up to $350.00 per opening to the current owner.
Electric Operators 1 year Coverage includes replacement parts and skilled labor necessary to replace the
operator for one year.
Retractable Roll Screens 5 years
Accidental Screen
Damage
Same as the Basic
Product Coverage
above (Owner-
Occupied or
Commercial
Applies to Bravo, Primo and Ipex Replacement window and patio door product
lines. Not covered: damage attributable to acts of nature (e.g. re, hurricane,
etc.), civil disorder, building settling, structural failures of walls or foundations or
improper installation, construction job-site mishaps, storage, or handling.
How To Get Assistance
If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States: In Eastern Canada: In Western Canada: In Ontario Canada
Mail:
JELD-WEN Customer Care
Attn: Warranty Claims
P.O. Box 1329
Klamath Falls, OR 97601
JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec
Canada GOS 2EO
JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba
Canada R2K 4H3
JELD-WEN Service Department
90 Stone Ridge Road
Vaughan, Ontario
Canada L4H 3G9
Phone:
888-JWHelpU
888-594-3578
800-463-1930 888-945-5627
204-668-8230
800-440-2714
905-265-5700
Fax:
800-436-5954 888-998-1599 204-663-1072 905-265-5704
E-mail:
jeldwenwarranty@jeld-
wen.com
wpgservice@jeld-wen.com
Web:
www.jeld-wen.com/contact-us
We can respond quickly and efciently if you provide the following: a) product identication (from the original order/invoice, spacer
code, permanent label, or the window identication number found on corner of glass), b) how to contact you, c) the address where
the product can be inspected, and d) a description of the apparent problem and the product (photographs are helpful).
What We Will Do
Upon receiving your notication, we will send out an acknowledgement within three business days to the contact, which you have
provided. We will investigate your claim and will begin to take appropriate action within 30 days after receipt of notication. If your
warranty claim is denied, we may charge an inspection fee for an onsite inspection that is required or requested by you.
If your claim is accepted, and we choose to repair or replace the product or a component of the product, the replacement product/
component will be provided in the same specication as the original product. Replacement components/products are warranted for
the balance of the original product warranty or 90 days, whichever is longer.
If the claimed nonconformity is warp of a door slab, we may defer repairing or replacing the door slab for a period up to twelve (12)
months from the date of claim. It is not uncommon for a temporary warp condition to occur as the door slab adjusts to local humidity
and temperature conditions. This deferral will not be counted against the warranty period.
What This Warranty Does NOT Cover
JELD-WEN is not liable for damage, product failure or poor product performance due to:
Normal wear and tear, including normal wear and tear of weatherstrip; natural weathering of surfaces. Variance in color or texture •
of natural wood parts, and natural tarnishing of copper cladding are not considered defects.
Normal wear and tear to hardware and naturally occurring changes to hardware nishes (e.g., corrosion or tarnishing).•
Exposure to chemicals (e.g. brick wash) or a harsh environment (e.g. salt spray or airborne pollutants) unless otherwise stated •
above.
Misuse, abuse or failure to properly nish and provide maintenance.•
Alteration or modication to the Product (e.g. customer applied tints or lms, paint nishes, security systems).•
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